OUR Programs

Human Resource and Learning & Development

Notes: (B) - Basic, (I) - Intermediate

1. Stress Management - 1 Day, Anyone, (B) and (I)

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress.

Program Benefits:
This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

Workshop Objectives:
  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

Notes: (B) - Basic, (I) - Intermediate

2. Performance Management - 1 Day, Anyone, (B) and (I)

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste.

Program Benefits:
The workshop helps the employee or individual set and meet their goals and improves the employee manager relationship. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

Workshop Objectives:
  • Define performance management.
  • Understand how performance management works and the tools to make it work.
  • Learn the three phases of project management and how to assess it.
  • Discuss effective goal-setting.
  • Learn how to give feedback on performance management.
  • Identify Kolb’s Learning Cycle.
  • Recognize the importance of motivation.
  • Develop a performance journal and performance plan.

Notes: (B) - Basic, (I) - Intermediate

3. Workplace Diversity - Half Day, Anyone, (B) and (I)

Our societies have become vastly more diverse as a result of increased international travelling, real-time communication and improved awareness of people’s strength and weakness. Understanding diversity will allow us to enjoy its benefits and learn how to communicate better with those with different cultural, educational and social backgrounds.

Program Benefits:
The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Workshop Objectives:
  • Explain the definition, terms and history of diversity
  • List strategies for removing barriers to encouraging diversity for yourself, workplace & the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand &respond to personal complaints &develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

Notes: (B) - Basic, (I) - Intermediate

4. Sexual and Workplace Harassment - Half Day, Anyone, (B) and (I)

Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. This workshop will help give delegates the tools necessary to recognize harassment in the workplace as well as understand your rights and responsibilities under the law, with regard to safety in the workplace.

Program Benefits:
This workshop will help give participants the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace.

Workshop Objectives:
  • Identify the words and actions that constitute harassment.
  • Understand what the law says about harassment.
  • Educate employees and develop anti-harassment policies.
  • Discuss employer and employee's rights and responsibilities.
  • Apply proper mediation procedures.
  • Deal with the aftermath of harassment.

Notes: (B) - Basic, (I) - Intermediate

5. Managing Workplace Anxiety - Half Day, Anyone, (B) and (I)

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Program Benefits:
This workshop will provide the important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills, employees and managers will be better suited in dealing with these common situations.

Workshop Objectives:
  • Explore different types of workplace anxieties
  • Learn to recognize symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognize common trigger and accelerants
  • Learn the difference between anxiety and common nervousness

Notes: (B) - Basic, (I) - Intermediate

6. Writing Effective Standard Operating Procedure (SOP) - 1 Day, Anyone, (B) and (I)

In today’s business environment, SOPs must make bottom-line economic sense,especially if you invest the time and energy to develop and implement effective SOPs.

Program Benefits:
TQM (Total Quality Management), HACCP (Hazard Analysis Critical Control Points),ISO9000 (International Standards Organization), and Six Sigma are managementprograms designed to help companies maintain process and quality control, and remaincompetitive in a global business environment. At the heart of each of these programs, Standard Operating Procedures (SOPs) drive the results.

Workshop Objectives:
  • Format SOPs
  • Writing SOPs
  • Ensuring Success & Accuracy

Notes: (B) - Basic, (I) - Intermediate

7. Developing The Art of KPIs With Your Team - 1 Day, Anyone, (B) and (I)

The mantra behind key performance indicators (KPIs) is imprinted on the brain of every executive in the world: "If you can't measure it, you can't manage it". The trouble is many companies do not know what to measure. The result: bad management, mixed messages, confusion and employees focusing on the wrong thing.

Program Benefits:
Key performance indicators should reflect and support your company's strategic objectives and the factors that drive success. In other words, they're larger than the employee and the employee's job description. This workshop guides you to work with your employees on developing KPIs, KRAs and JDs.

Workshop Objectives:
  • Goals are not KPIs
  • Setting targets attached to KPIs
  • Working with Staff to develop KPIs

Notes: (B) - Basic, (I) - Intermediate

8. Coaching & Mentoring - 1 Day, Anyone, (B) and (I)

The days of direct commands from managers to their employees are long gone. The importance of inspiring and guiding employees to realise their abilities and discover their power and responsibilities can no longer be ignored. This is why any successful company is now deeply interested in formal and informal coaching carried out continuously in the workplace.

Program Benefits:
This course focuses on the proven methods of coaching and covers important topics such as structuring effective communications, successful questioning methods and active listening techniques, human behaviour, motivational conversations and many other relevant topics.

Workshop Objectives:
  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.
  • Identify and overcoming common obstacles.
  • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
  • Identify the difference between mentoring and coaching.

Notes: (B) - Basic, (I) - Intermediate

9. Training Content Development Skills - 2 Days, Trainers, (B)

Training materials are a necessary part of any program or activity that involves knowledge acquisition and retention.

Program Benefits:
The best approach to developing instructional materials is to start by examining the training plan and available resources. Depending on the learning objectives and length of the training program, training materials may include workbooks, training manuals, computer-based lessons and audio-visual aids. This course guides delegates on a few strategies for developing training materials.

Workshop Objectives:
  • Identify objectives
  • Develop a Training Plan
  • Create list of training materials
  • Core skills to be learned
  • Visual elements
  • Establish assessment components

Notes: (B) - Basic, (I) - Intermediate

10. Creating Effective Facilitator's Guide, Audit & Assessment - 2 Days, Trainers, (B)

The purpose of the facilitator's or Instructor's Guide is to assist you in teaching a course based on the book. This workshop will guide the Trainers to prepare the Guide, how to Audit and Assess the Guide.

Program Benefits:
The workshop guides instructional designers on how to create effective training manuals. You will find in it a discussion about organising the lectures, advice about practical problems that arise in presenting the material, activities outlined in detail, and a large collection of problems with solutions, organised as a set of tutorials.The benefit of learning this information is to create professional looking educational tools that will serve your clients well.

Workshop Objectives:
  • Write a training manual;
  • Edit a training manual; and,
  • Appropriately bind a training manual.
  • Audit and Assessment

Notes: (B) - Basic, (I) - Intermediate

11. Measuring Results From Training - 1 Day, Trainers, (B) and (I)

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a ringgit value to training.

Program Benefits:
Delegates will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and updated the curriculum to create a content that is better suited for the participants.

Workshop Objectives:
  • Understand Kolb's learning styles and learning cycle
  • Understand Kirkpatrick's levels of evaluation
  • Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals
  • Be able to perform a needs assessment
  • Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
  • Know how to identify the costs, benefits, and return on investment of training

Notes: (B) - Basic, (I) - Intermediate

12. Presentation Basics - 1 to 2 Days, Anyone, (B) and (I)

Would you like to understand the psychology of your audience? Would you like to create a 'wow' factor during presentation? Do you deliver with confidence? Does your presentation appeal to your audience?

Program Benefits:
Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person's career. Your presentation is your pitch. This course covers all of the above areas by using a variety of interactive and practical exercises which prepare the delegates for their ultimate presentation.

Workshop Objectives:
  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knock down nervousness
  • Develop and use flip charts with colour
  • Create targeted PowerPoint presentations
  • Utilize white boarding for reinforcement
  • Describe how video and audio enhance a presentation and list criteria for determining what types to use
  • Enrich the learning experience with humour, questions, and discussion.

Notes: (B) - Basic, (I) - Intermediate

13. Train-The-Trainer Program - 2 to 5 Days, Anyone, (B) and (I)

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you will want to be preparingfor the training that you do.

Program Benefits:
The workshop will give all types of trainer's tools to help them create and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding participant’s needs, and managing tough topics will give your trainees what the need to become a trainer themselves.

Workshop Objectives:
  • Define training, facilitating, and presenting
  • Understand how to identify participants' training needs
  • Create a lesson plan that incorporates the range of learning preferences
  • Create an active, engaging learning environment
  • Develop visual aids and supporting materials
  • Manage difficult participants and tough topics

About Business Synergy Asia

Training, coaching and preparing the next generation of our children to become powerful leaders.

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Our Location

Business Synergy.

Suite 10C-1 Faber Plaza,
Jalan Desa Jaya, Taman Desa,
58100 Kuala Lumpur,

Mobile : +6012 2045052, Ms Shantini

Email : training@bsynergyasia.com